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Virtual Assistant

Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context. 坚果加速器官网下载免费

Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. MORE

Knowledge

Knowledge+AI

Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise). MORE

Social

Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia
content on
multiple
channels.
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Mail

Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated
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Analytics

Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
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